Support, Without Judgement.

Start with the Gambling Helpline

The Gambling Helpline number is 1800 858 858. Calling is a practical first step when you want to talk about gambling concerns and explore help. You do not need to be a Crown Perth visitor or have a casino account to seek support.

You might describe spending that feels out of control, a recent loss, trouble keeping limits or worries about a loved one. If it is difficult to know what to say, start with that. Ask the service about confidentiality and any limits that apply before sharing information you are uncomfortable disclosing.

Gambling Help Online

Gambling Help Online provides gambling-harm information and online support options. Visit the official service to see current counselling channels, self-help resources and ways to connect with local support. Use its own website for availability and service details.

An online option can be useful if speaking aloud feels difficult or you want to read about help before making contact. LUTIQO does not run counselling, collect your story or forward a request to this service. A link takes you to the provider, whose own privacy and service terms apply.

When the concern involves Crown Perth

Crown PlaySafe is the resort’s venue-specific source for gambling support, tools and self-exclusion information. Crown’s published terms identify a PlaySafe Centre on the lower level of the eastern tunnel entrance to the casino. Check the current official information for access and contact arrangements.

If you are already excluded, do not enter the casino to ask about help. Contact the service through its published channels instead. Ask what a self-exclusion covers, how it is arranged and what ongoing support is available. Venue tools are not a guarantee against harm and need not be your only source of help.

Recognising harm before a crisis

It may be time to talk to someone if you repeatedly spend more than planned, chase losses, conceal activity, borrow to gamble or struggle to stop. Harm can also appear as anxiety, relationship conflict or money missing from essentials.

You do not need to compare your situation with another person’s or wait until losses reach a particular amount. A support service can help you assess what is happening and decide on realistic steps. Taking a break from gambling while you seek advice is a valid choice.

Family, friends and practical boundaries

Support is not only for the person gambling. Family members and friends can ask for advice about difficult conversations, their own distress and protecting household money. You cannot control another person’s behaviour, but you can seek help for its effect on you.

Avoid promising that another gambling session will solve a loss. Consider boundaries around shared accounts or lending, and obtain qualified advice where debts or safety are involved. A calm, specific conversation may help, but you are not responsible for managing recovery on your own.

Your next step

Choose a manageable action: call the helpline, open Gambling Help Online or read Crown’s self-exclusion information. You can ask questions first and discuss which kind of support suits your needs. If one channel is not suitable, ask about alternatives.

This page provides directions to support, not medical, financial or legal advice. In immediate danger, call 000. For ongoing gambling concerns, use a qualified service rather than relying on a visitor guide, game information or a plan to win money back.

Your questions, answered.